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FAQ

Frequently asked questions

Everything you need to know about working with Senbo.

Customization

Yes. You can choose from our library of mature formulas or ask our R&D team to develop a custom formula — adjusting actives, dosage, flavor, sweetener and dosage form to your market's regulations.

Requirement consultation → formula confirmation → sample making → contract & order → mass production → QC & shipping → logistics delivery. A dedicated export manager guides you through every step.

Absolutely. We offer label and box design, custom bottles, pouches, sachets and gift boxes. Send your logo and brand colors, or let our designers create artwork for you.

Samples & Orders

Stock samples are free; you only cover express shipping. Custom formula samples may carry a small development fee, which can be credited against your first bulk order.

MOQ depends on the dosage form, formula and packaging. We support flexible MOQs for start-up brands — contact us with your product idea for an exact quote.

Sampling usually takes 7–15 days. Bulk production typically takes 20–35 days after artwork and sample approval, depending on order size and packaging.

Quality & Documents

SGS cGMP (21 CFR Part 111 & 117), U.S. FDA food facility registration, HACCP and ISO 9001. Certificates are available on our Advantages page.

Yes. Every batch can be supplied with a COA, and we provide third-party test and stability reports on request.

Shipping & Service

Yes. We prepare all export documents — commercial invoice, packing list, COA and certificates of origin — and support customs declaration.

Sea freight, air freight and express (DHL, FedEx, UPS). We can quote EXW, FOB, CIF or DDP terms depending on your destination.

Your dedicated export manager stays in touch after delivery for quality feedback, re-orders, new product development and marketing materials.

Ready to launch your own supplement brand?

Tell us your product idea — we'll reply with formula suggestions, MOQ, samples and lead time within 24 hours.

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